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Deep-Insight was set up in 2000, following several years of extensive scientific research into the drivers of customer retention and employee performance.

Having analysed the success factors of several hundred European companies over a period of nearly 10 years, Deep-Insight's founders developed and built the customer retention and employee performance engines that form the basis of our online relationship assessment services. These tools and methodologies form the basis of the Customer Relationship Quality (CRQ™) and Employee Relationship Quality (ERQ™) assessments that Deep-Insight conducts on behalf of an increasing range of international clients.

In 2014, Deep-Insight incorporated Net Promoter Score (NPS) into its methodologies.

Deep-Insight serves the business needs of large global organisations from its headquarters in the National Software Centre in Cork, Ireland. It has international sales offices in London, Amsterdam, Warsaw and Sydney.

A deeper dive into deep-insight.com

Common questions asked about www.deep-insight.com

1. What services does Deep Insight provide?

Deep Insight provides B2B customer experience solutions. We help businesses understand and improve their customer experience by gathering feedback and insights from their clients. Our services include customer feedback surveys, data analysis, and actionable recommendations to enhance customer satisfaction and loyalty.

2. How does Deep Insight prioritize employees in the customer experience process?

At Deep Insight, we believe that employees play a crucial role in delivering exceptional customer experiences. We prioritize employees by involving them in the customer experience improvement process. We provide training, support, and tools to empower employees to deliver outstanding service. By putting employees at the heart of our approach, we ensure that they are engaged and motivated to provide the best possible experience for customers.

3. What is Deep Insight's B2B CX process?

Deep Insight's B2B CX process involves several steps to help businesses improve their customer experience. Firstly, we gather feedback from customers through surveys and interviews. Then, we analyze the data to identify strengths, weaknesses, and areas for improvement. Next, we provide actionable recommendations to address any issues and enhance the overall customer experience. Finally, we support businesses in implementing these recommendations and monitoring the impact on customer satisfaction.

4. How can Deep Insight help my business with B2B customer experience?

Deep Insight can help your business by providing valuable insights into your B2B customer experience. We offer customized surveys and data analysis to understand your customers' needs, expectations, and pain points. Our expert team will provide actionable recommendations tailored to your business, enabling you to make informed decisions and improve customer satisfaction. With our support, you can enhance your B2B customer experience and drive loyalty and growth.

5. How can I contact Deep Insight?

To learn more about Deep Insight's services or discuss your specific requirements, you can contact us today. We are available via phone, email, or by filling out the contact form on our website. Our team will be happy to answer any questions you may have and provide further information on how we can assist your business in improving its B2B customer experience.

Some reasons to choose deep-insight.com

Amplify Customer Voices

The company specializes in amplifying customer voices, ensuring that their opinions and feedback are heard and taken into consideration. This allows businesses to gain valuable insights and make improvements based on customer needs and preferences.

Expertise in B2B Customer Experience

With a focus on B2B customer experience, the company has extensive expertise in understanding the unique challenges and requirements of business-to-business interactions. They provide tailored solutions that enhance customer satisfaction and loyalty in the B2B sector.

Employee-Centric Approach

The company values its employees and recognizes their importance in delivering exceptional customer experiences. By putting employees at the heart of their operations, they create a positive work environment that translates into better customer service and overall satisfaction.

Structured B2B CX Process

The company follows a structured B2B customer experience process, ensuring consistency and effectiveness in their approach. This process includes gathering customer feedback, analyzing data, implementing improvements, and continuously monitoring and optimizing the customer experience.

Commitment to Excellence

The company's commitment to excellence is evident through their participation in the 2022 Excellence in CX Awards. This recognition highlights their dedication to delivering exceptional customer experiences and showcases their industry-leading practices.