B2B Customer Assessments

Deep-Insight was set up in 2000, following several years of extensive scientific research into the drivers of customer retention and employee performance.

Having analysed the success factors of several hundred European companies over a period of nearly 10 years, Deep-Insight's founders developed and built the customer retention and employee performance engines that form the basis of our online relationship assessment services. These tools and methodologies form the basis of the Customer Relationship Quality (CRQ™) and Employee Relationship Quality (ERQ™) assessments that Deep-Insight conducts on behalf of an increasing range of international clients.

In 2014, Deep-Insight incorporated Net Promoter Score (NPS) into its methodologies.

Deep-Insight serves the business needs of large global organisations from its headquarters in the National Software Centre in Cork, Ireland. It has international sales offices in London, Amsterdam, Warsaw and Sydney.