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An interview with Kaloyan Pechevski from Chief Chicago Limo
About Kaloyan Pechevski
Owner of a Top Rated Chicago Limo Service company. Responsible for daily operations.
I work for Chief Chicago Limo
What steps do you take to stand out from your competition?
We deliver high quality of service at budget-friendly rates. A Chicago Limo Service with a twist of personal touch.
What's the most unique way you market your business?
Chief Chicago Limo does SEO, local sponsorships and word of mouth.
How much do you rely upon word-of-mouth marketing?
That's the best way to grow and win clients for life. However, it's a slow process which requires a lot of time.
When did you launch your website? What changes have you seen on the internet since launching your website? www.chiefchicagolimo.com is 5 years old. Internet changed a lot. Google is making things harder and harder for small businesses to rank on top.
What do qualities do you look for in an employee?
Hard-working and honest individual. Awesome customer service skills and unique character.
What's the thing you hate the most about the industry you're in?
The government. They let Uber and Lyft illegally operate and perform same services like ours without being regulated. It's not fair. We should also be able to move clients with private plates and regular insurance.
How did you get your idea or concept for the business?
By listening and understanding our clients. Also, by reading travel trends and following the big sharks.
What is unique about your business?
Low-cost, high quality of service
If you had one piece of advice to someone just starting out, what would it be?
What everyone told ne! Don't do it! Then, they will do it. It's more fun like that.
What works best when talking with your clients/customers - an informal or formal style of communication?Formal style helps us. However we are trying to learn about our clients so we can deliver more personalized service.
Is the customer always right?
Unless they are rude or damage the vehicles-YES!!!
What extra lengths do you go to when looking after your customers that your competition don't bother with? Offer juices, coffees, Fiji water, snacks, favorite radio stations. Anything that a client needs
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